Meet Our Team
We’re a collaborative bunch. We bring together our diverse and complementary skill sets to develop effective solutions for our clients. We think that translates to more creative work, better service and better quality. And in the process, we have a lot of fun. We’re living our passion, making the world a better place, one individual and one work place at a time.
Founder, Principal, Chief Talent Advisor
For two decades, Lori has worked with companies large and small to bring people, passion and performance together to improve the lives and productivity of employees, organizations and teams. Her mission is to help organizations hire, develop and engage top talent to achieve great results.
A seasoned and engaging facilitator and trained coach with expertise that spans strategy and planning, Lori brings fresh ideas and relevant experience to her clients. She's a workplace assessment expert, and offers that deep knowledge to her clients to assist them in creating enhance workplace performance.
She’s the former head of the People and Culture division for a large, national health care company and a former Director of Sales for the world's largest staffing agency.
Throughout her career, she has worked shoulder-to-shoulder with HR professionals and senior leaders to solve some of the most challenging people requirements. She understands the complexity of corporate life and her clients benefit from her insights and her human approach.
Lori’s credentials include: CTI Coaching Training, CPBA Certified Professional Behavioural Analyst, CPVA Certified Professional Values Analyst, Certified Attributes Index Analyst, and Certified TriMetrix® Analyst. She is also a Certified Facilitator of Crucial Conversations, a training system awarded best-in-its-class by the Human Resource Executive.
Principal, Chief Operating Officer (COO)
Jim brings to the table over 30 years of diverse business experience in all sizes of organizations. Prior to joining Focus Insights in 2008, he was President and majority owner of an Ontario-based wireless distribution company.
Jim started his career in the corporate world, and early on served in a variety of sales, sales management and senior sales management positions, including the National Director of Sales of a leading telecom manufacturing company.
A self-described ‘hands-on’ entrepreneur, Jim co-founded Troy Technologies Limited in the late 1980's, with a mission to make early and mid-stage investments in primarily Canadian information technology organizations, and along with his two partners, to serve as part of the senior operating management team within these companies. As it evolved, Troy and its subsequent iterations held ownership positions and management responsibilities in eight different organizations, and ultimately was part of a public share issue on the London Stock Exchange, in concert with a large Canadian pension fund and a U.K.-based telecommunications company.
Jim discovered the power of assessments during his time at Troy. He found them to be an irreplaceable tool in understanding, managing and developing employees within the Troy stable of companies. He has since received TTI Certification as a Professional Behavioural Analyst and Professional Values Analyst, and has also received certification training as a TriMetrix Analyst.
Talent Consultant & Trainer
Robyn has been working with Focus Insights since 2014. She’s passionate about people and helping them to uncover their personal strengths and apply them to work that they find meaningful.
As a Talent Consultant and Trainer, she works with clients to help them understand their assessment profiles, and provides personal development training and facilitation designed to increase both employee and corporate self-awareness, resulting in greater employee engagement, more productive teams and enhanced levels of communication.
Prior to joining Focus Insights, Robyn held various roles in operational management. She spent 15 years as a Director of Operations, overseeing all people and daily operations, including external program executions, and the implementation of the Learning and Development plans for all team members. From there, Robyn went on to a large national healthcare company as a key member of the HR Corporate team, where she helped align tactical business objectives with HR programs and initiatives, including designing a National Engagement Strategy, implementing an HCM, and delivering and executing Leadership Development training for People Leaders.
Robyn is certified in DISC, PIAV and TriMetrix with TTI Success Insights, the world’s leading developer of research-based, validated assessments.
“The challenge is not knowing how people want to be communicated with. Focus Insights' assessments and training help explain why people act and behave in a particular way. Now, we eat, sleep and breathe DISC and Motivators. Can’t imagine life without them! Sales people and underwriters use what they’ve learned when communicating with their customers... it helps them adapt to their communication styles."
—Beverly King, Genworth Canada
“The reporting, the assessment tools and the support from Focus Insights has become a key part of my organization and design. I wouldn’t hire a leader in my organization without using the tools. The Focus Insights' assessments and training have given my leadership team the tools and framework, allowin us to make better hiring decisions. Focus Insights helped us to understand that we needed a balance in certain areas."
—Phil Bates, Senior Vice-President, Telus
“The TriMetrix, and the Motivators in particular, help us understand each individual’s driving force and gain the best possible job match when hiring. For our existing leadership team, understanding the various elements in each individual’s profile has helped us openly celebrate different styles, bring out the best in each person and build team synergies. We now have a new common language when developing people or achieving results. Lori Moffatt and team are very responsive and competent in their working and applied knowledge of their business. Their insights when debriefing on individual profiles are excellent! Their team seminars are a great investment, too. They are always flexible and willing to go above and beyond what is asked."
—Beth Carver, Previous Vice President Client Care, Telus
“Focus Insights coached us on how candidates would fit into our corporate culture based on the benchmarking of the job and the candidates' assessment results. They helped us build functional teams that work well together. Because of this, we have long-term employees."
—Joe Hutter, Vice-President Sales, KPM Industries
“The key has been aligning competencies to jobs. We use TriMetrix for recruitment, as well as with helping teams understand each other's similarities and differences. It has ensured that new hires complement existing teams, and we also use it for ongoing learning and development."
—Lynn Allen, Director Talent Management, SCI Group
“Focus Insights has helped us in fostering better communication in the office, in developing strategies, in evaluating performance and in candidate selection. Focus Insights has been able to bend with our needs and come up with innovative solutions."
—Charles Gluckstein, Personal Injury Lawyer, Gluckstein & Associates LLP
"We are a Software start-up that used Lori for talent acquisition. In a start-up you can’t afford to bring in the wrong people; you can’t afford to have them quit six months down the road or have to let them go. Lori’s magic lies in helping companies get the right people in the right roles, who also work well together as a team. She used the TriMetrix assessment tool to evaluate a shortlist of candidates and it worked wonders. Lori is great at distilling down the assessment report to what you need to know. She put it in layman’s terms and then took that information to help us drive compatible work to the right team member. It helped with team chemistry, with communications and it leveraged people’s strengths. I’ve been working with Lori for 20 years and I wouldn’t hesitate to recommend her and the team at Focus Insights."
—Alan Zimmermann, co-founder and CEO at Ethica Channel Enablement
"Working with Lori is always enjoyable and we very much value her expertise! For the past 20 years, she has played an integral part in developing our team. She has also been instrumental in our hiring process. Using assessments, and debriefs, Lori has helped us to hire the most suitable person for each role, ensuring that employees fit into our company’s culture, as well as ensuring that it is a good fit for them as well. We’ve been very impressed with her work, have recommended her to colleagues and will continue to work with her in the future."